SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
In the process of conducting our business, we are likely to collect a wide range of personal information about you. The type of personal information we collect generally includes your name, residential and billing address, email address, telephone or mobile numbers and products and services we provide to you.
SECTION 2 – HOW DO WE COLLECT PERSONAL INFORMATION?
Ultra Pty Ltd collects personal information directly from you when you submit it online at https://www.ultra.com.au or by telephone or email. There may also be occasions when we collect information from publicly available sources or third parties. This information includes names, email addresses, telephone numbers and social media profile name sourced from permission-based marketing activities.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 4 – HOW DO WE USE PERSONAL INFORMATION?
We may use your personal information to:
- provide you with our products and services;
- respond to questions or product requests (including via online live chats);
- forecast future needs of our products and services;
- keep a record of our dealings with each other and enable us to contact you when necessary; and
- develop a data profile to enable us to tailor our services to you.
In addition, in order to improve and better our offers and service we may keep track of patterns of use in the e-mails and social interactions we send. By supplying us your information, you give us and our related companies permission to communicate to you via email, SMS, MMS, social media and telephone to inform you about services we deliver relevant to you. This permission is not limited in time unless you choose to opt out by contacting us using the contact information provided below, or by utilising an ‘unsubscribe’ facility on a communication we send to you.
SECTION 5 – CONSENT
How do you get my consent?
When you provide us with personal information we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at – here.
SECTION 6 – DISCLOSURE
We require these organisations to maintain the confidentiality of your personal information and also seek to ensure that they adhere to the National Privacy Principles. These service providers are not permitted to use your personal information for their own marketing purposes.
In addition, we may release your personal information under the following circumstances:
- when required to do so by a court or under applicable laws or regulation (for example, a subpoena) or where requested by a government agency;
- where we consider a company, or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of; and
- to appropriate persons, where your communication suggests possible harm to others.
SECTION 7 – WordPress
Our website is hosted with Siteground. They provide us with the online platform that allows us to promote our products and services to you. If we collect your data from this website, it is stored through Siteground data storage, databases and the website is located in Sydney, Australia. They store your data on a secure server behind a firewall.
SECTION 8 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, have their own privacy policies in respect to the information we are required to provide to them for your marketing related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
SECTION 9 – SECURITY
Ultra Pty Ltd takes reasonable steps to ensure that your personal information is secure. We have robust systems and procedures in place to protect your privacy whenever we collect, store, and use or disclose personal information. We regularly upgrade these systems and review our procedures to ensure high standards of security are used to protect your personal information. As a condition of working at Ultra Pty Ltd all our employees sign a confidentiality agreement. However, since no system is 100% secure or error free, we cannot guarantee that your personal information is totally protected, for example, from hackers or misuse. If you enter personal information on our website, you should exercise due care to safeguard any passwords, ID number, or other special access features associated with your use of our website.
We will take reasonable steps to destroy or permanently de-identify personal information from our systems which is no longer required by us.
SECTION 10 – COOKIES AND WEB BEACONS
Ultra Pty Ltd advertises with Google, Bing and Facebook. Google may show you our advertisements based on your previous visits to our site. If you do not wish to see these advertisements, you can opt-out by visiting the Google advertising opt-out page here: http://www.google.com/privacy_ads.html
SECTION 11 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or country of residence, or that you are the age of majority in your state or country of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 12 – RATE AND REVIEW
If you provide a review or rating for a product available through https://www.ultra.com.au we reserve the right to publish part or all of your review or rating together with your first name and suburb.
SECTION 13 – HOW TO ACCESS AND AMEND PERSONAL INFORMATION
We strive to keep your personal information accurate, up-to-date and complete. Our policy enables you to find out what information we hold about you and correct that information if it is wrong.
If you become aware that any information, we hold about you is incorrect or out-of-date, please let us know immediately. We will be happy to accept updated personal information in writing from the owner of that information at any time. However, in order to protect your privacy and security, we will take reasonable steps to verify your identity before granting you access or enabling you to make corrections of your personal information.
Our objective is to respond to any request within a reasonable timeframe and no later than 30 days.
We may refuse access to personal information where the information being sought is mixed with other information that would disclose personal information of another person, where the information relates to existing or anticipated legal proceedings, where providing access would be unlawful or where denying access is authorised by law.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.